Privacy Policy

Last updated: 30 June 2026

This Privacy Policy explains how SRS Books / Sivarama Swami Books (“SRS Books”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when you visit https://srsbooks.com, create an account, place an order, subscribe to updates, contact us, or otherwise use our online store.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Hungarian data-protection laws.

1. Data controller

The data controller is:

Magyarországi Krisna-tudatú Hívők Közössége
Lehel u. 15-17
Budapest, Hungary, 1039

Email: books@sivaramaswami.com

For privacy-related questions or requests, please contact us at books@sivaramaswami.com.

2. Personal data we collect

We may collect the following categories of personal data:

Account and contact details
Your name, email address, phone number, billing address, shipping address, account login details, and communication preferences.

Order and transaction details
Products ordered, order number, payment status, billing and shipping details, delivery information, returns/refund information, and customer-service communications.

Payment information
Payments are processed through external payment providers. We do not store full payment card numbers or card security codes. We may receive limited payment information such as payment status, transaction reference, payment method, and fraud-prevention information.

Newsletter and marketing preferences
Your email address, subscription status, consent records, and communication preferences.

Technical and usage data
IP address, device type, browser type, operating system, approximate location, pages visited, referring pages, timestamps, and similar technical information.

Cookies and similar technologies
We use cookies and similar technologies to operate the website, remember your preferences, provide shopping-cart functionality, understand site performance, and, where consent is given, support analytics or marketing.

Customer support information
Information you provide when contacting us, including messages, order questions, refund requests, and related correspondence.

3. How we use your personal data and our legal bases

We use personal data only where we have a valid legal basis.

PurposeExamplesLegal basisTo operate the online storeWebsite functionality, cart, checkout, customer accountContract necessity or legitimate interestTo process and deliver ordersPayment confirmation, fulfilment, shipping, order updatesContract necessityTo issue invoices and keep accounting recordsBilling, tax, accounting, legal record keepingLegal obligationTo provide customer supportResponding to questions, handling refunds, resolving delivery issuesContract necessity or legitimate interestTo send newsletters and marketing emailsNew releases, occasional updates, offersConsentTo maintain website securityFraud prevention, abuse detection, technical logsLegitimate interestTo improve the website and servicesAnalytics, site performance, product availabilityLegitimate interest or consent, depending on the technology usedTo comply with legal requestsCourt orders, authority requests, legal claimsLegal obligation or legitimate interest

Where we rely on legitimate interest, we do so only where our interest is not overridden by your rights and freedoms. You may object to processing based on legitimate interest as described below.

4. Newsletter and marketing emails

If you subscribe to our newsletter, we will use your email address to send occasional updates, new release announcements, offers, and related SRS Books communications.

You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us at books@sivaramaswami.com.

We do not send marketing emails without a valid legal basis.

5. Cookies and similar technologies

We use cookies and similar technologies for the following purposes:

Strictly necessary cookies
These are required for the website to work, including shopping cart, checkout, login, security, and basic site operation. These cookies do not require consent.

Preference cookies
These may remember your selected language, region, currency, or other preferences.

Analytics cookies
These help us understand how visitors use the website and improve performance. Where required, we use these only with your consent.

Marketing and tracking cookies
These may be used for advertising, retargeting, or measuring marketing performance. We use these only where you have given consent.

You can manage cookies through the cookie banner or cookie settings available on the website. You can also control or delete cookies through your browser settings. Withdrawing consent must be as easy as giving it, and withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

6. Who we share personal data with

We share personal data only where necessary for the purposes described in this Privacy Policy.

We may share data with:

  • e-commerce platform and website hosting providers;
  • payment processors and fraud-prevention providers;
  • shipping, fulfilment, warehousing, and delivery partners;
  • email and newsletter service providers;
  • analytics and cookie-management providers, where used;
  • IT, security, backup, and technical service providers;
  • accountants, legal advisers, and professional service providers;
  • public authorities, courts, regulators, or law-enforcement bodies where legally required.

These service providers may process personal data only for the relevant service and under appropriate contractual and security obligations.

We do not sell personal data.

7. International transfers

Some of our service providers may be located outside the European Economic Area.

Where personal data is transferred outside the EEA, we use appropriate safeguards where required, such as:

  • an adequacy decision by the European Commission;
  • EU Standard Contractual Clauses;
  • the EU-US Data Privacy Framework, where the US recipient is certified under that framework;
  • other safeguards permitted under GDPR.

8. How long we keep personal data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Typical retention periods are:

  • Customer account data: for as long as the account remains active, or until deletion is requested, unless we need to keep certain data for legal reasons.
  • Order and fulfilment data: for as long as needed to fulfil the order, handle support, returns, refunds, warranty-style issues, legal claims, and business records.
  • Invoice, tax, and accounting records: for the period required by Hungarian tax and accounting laws.
  • Newsletter data: until you unsubscribe or withdraw consent.
  • Customer support messages: for as long as reasonably necessary to resolve the matter and keep business records.
  • Technical logs and security records: for a limited period needed for security, fraud prevention, troubleshooting, and legal protection.
  • Cookie consent records: for as long as needed to document consent choices and comply with legal requirements.

When personal data is no longer needed, we delete it or anonymise it where possible.

9. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include secure connections, access controls, limited access rights, service-provider safeguards, and secure payment processing through external payment providers.

No online system is completely secure, but we take reasonable steps to protect your personal data.

10. Your rights

Under GDPR, you may have the following rights:

  • the right to access your personal data;
  • the right to correct inaccurate or incomplete data;
  • the right to request deletion of your data;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object to processing based on legitimate interest;
  • the right to withdraw consent at any time where processing is based on consent;
  • the right not to be subject to solely automated decisions that produce legal or similarly significant effects.

To exercise your rights, contact us at books@sivaramaswami.com.

We may need to verify your identity before responding. We generally respond within one month, unless the request is complex or numerous, in which case the response period may be extended as permitted by GDPR.

11. Complaints

If you believe that your personal data has been processed unlawfully, please contact us first so we can try to resolve the matter.

You also have the right to lodge a complaint with the Hungarian supervisory authority:

National Authority for Data Protection and Freedom of Information
Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH)
Website: https://www.naih.hu

You may also have the right to seek a judicial remedy.

12. Children’s privacy

Our online store is not directed to children, and we do not knowingly collect personal data from children for marketing purposes.

If you believe that a child has provided us with personal data without appropriate parental or guardian consent, please contact us at books@sivaramaswami.com, and we will take appropriate steps to delete or limit the data where required.

13. Links to other websites

Our website may contain links to third-party websites, social media pages, video platforms, payment pages, delivery tracking pages, or other external services.

We are not responsible for the privacy practices of those third parties. Please review their privacy notices before providing personal data to them.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data-processing practices.

When we make changes, we will update the “Last updated” date above. If the changes are significant, we may provide additional notice where appropriate.

15. Contact

For questions, requests, or concerns about this Privacy Policy or our handling of personal data, please contact:

SRS Books / Sivarama Swami Books
Email: books@sivaramaswami.com